Refunds are a hot topic in the world of digital distribution. Each company has its own refund rules and restrictions —some more restrictive than others— but GOG just updated its voluntary refund policy to become one of the more consumer friendly options.
According to a recent announcement, you can “get a full refund up to 30 days after purchasing a product, even if you downloaded, launched, and played it.”
In order to apply for a refund, players need to contact GOG’s customer support team within 30 days of their purchase. However, the company recommends that if a customer wants a refund because their game doesn’t work, they should contact GOG’s tech support team to fix the issue instead.
After a refund is processed, players will receive either a cash reimbursement of the original payment or the equivalent in GOG Wallet funds. This policy does not apply to gifts, as only the original purchaser can request (and receive) the refund, but it does apply to pre-orders and DLC purchases.
Now, while GOG’s new refund policy lets gamers refund a title regardless of playtime, the company understands some people might try to use the refund to “hurt the developers that put their time and heart into making great games.” Therefore, refund requests will be tackled on a case-by-case basis, and GOG maintains the right refuse refunds in certain situations. This caveat probably implies the company won’t offer refunds to players who buy games and beat them before the 30 day refund window expires.
Time will tell if GOG keeps this refund policy or changes it. And with any luck, other companies will follow suit and update their refund policies as well.