Speaking with Business Insider, Overwatch director Jeff Kaplan spoke a bit about Symmetra and the reasons for her being one of the least played characters across all three platforms. Symmetra is listed as a Support hero on the roster, but she is a very situational character whose abilities usually only come in handy on defense maps. Even in defense matches, players will often take her out of the match once things change in the battle, and they choose to go with another hero instead.
Kaplan and the development team have noticed this trend, and he states that they’d like to see some major changes with Symmetra in hopes of having her not be such a situational character in the game.
‘”I don’t have anything really specific to talk about right now, other than she is kind of an internal project right now,” said Kaplan. “She is a hero we’d like to make some changes to. I think those changes wouldn’t see the light of day until November, though, because we want to do a bunch of internal testing. It’s one thing when we do something [minor] — like, we have a change to Junkrat on the [Public Test Realm] where his Ultimate activates faster, but it’s a very incremental, safe change — whereas the type of changes we think need to happen to Symmetra require a lot more internal testing and discussion.”‘
Looks like we’ll have to wait till November to see what her changes are. Overwatch is now available on PS4, Xbox One, and PC.