Rocket League Dev Calls Server Issues “Totally Unacceptable”

Rocket League has become immensely popular since it was first released back in 2015 and players can’t get enough of the chaotic fusion of cars and soccer. Unfortunately, the game has been suffering with server issues as of late and, in a recent blog post, Rocket League developer and Psyonix CEO, Dave Hagewood, has called this issues “totally unacceptable” and has stated they will be fixed.

“In regards to both backend (PsyNet) issues, and game server performance, we agree that the server outages and recent lengthy matchmaking times are totally unacceptable. We sincerely apologize to all of our players for the quality of online play, and we are focusing all of our available resources on addressing PsyNet’s capabilities and performance, and the quality of our game servers.”

Hagewood stated that Psyonix is “racing” to hire employees for the Online Services team.

“We are effectively becoming an Online Service company, as Rocket League is primarily an online game, and we continue to grow in size and scope. Growing this team is one of our top priorities as we approach Rocket League’s two-year anniversary in July.”

There have been performance issues with the Google Cloud which is used to run PsyNet. The developer stated the company’s doing the following to address this:

• Since the February outages, we assigned additional dedicated staff from our Online Services team to database stability and reliability. They are hard at work on changes like separating high-traffic features like Player Trading and “Scraper API” access used by third party sites from our core services. This will reduce load on the PsyNet database and reduce exposure to outages during peak hours. We definitely don’t want to keep you off the pitch on weekends or holidays.
• We are working closely with Google engineers to investigate the disturbances to our database performance from outside our cloud instance.

There have been issues with matchmaking delays since the release of a new game mode last week called Dropshot. “This causes the extreme search times being reported on social media,” Hagewood said. “As this is a new problem, we are still investigating the root cause. We have made changes in the interim to reduce the likelihood of it recurring, but more substantial improvements will be made throughout 2017.”

Lastly, Hagewood confirmed that Rocket League’s dedicated servers are sometimes experiencing issues that seem to be lag spikes unrelated to the player’s ping.

“This problem is particularly difficult to identify because so many issues factor into a user’s experience with a dedicated server,” Hagewood said. “Local connection problems can cause packet loss or an unstable connection despite a steady ping sample. Individual ISPs can have routing issues to one of our server hosts that causes unusually high ping that we have no control over.”

Hagewood finished by saying: “Growing pains are just that–painful–and we cannot thank our players enough for sticking with us as we continue to grow.”

Rocket League may be experiencing some issues but it’s clear the developers are on the case.

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