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Major Nelson Speaks out on Xbox Live Downtime Compensation

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Xbox Live users could get something for their troubles.

Within the last few weeks, Xbox Live has been experiencing frequent issues with various online functions, namely signing into the service and staying online. Larry “Major Nelson” Hryb, Microsoft’s Director of Programming, is now saying he will discuss compensation for Live users with the Xbox team.

“I’ve taken some of the more thoughtful comments and shared them with a few folks on the Xbox team to make them aware of this request,” Hryb wrote in response to a Reddit thread asking about compensation for the outages. “That’s about all I’ve got right now – but when I am back in the office I am going to stop by and chat 1:1 with some folks about this as well.”


Xbox Live went down just earlier today after a weekend of technical issues, a continuing headache for users. While Hryb’s statement is no confirmation, the team is aware of the community’s concerns and players may see something for their troubles in the future.

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