Cyberpunk 2077 has been in the news plenty since its launch in early December… but not for all of the right reasons. Some players are upset with the quality and state of the game, especially on PS4, Xbox One, and less powerful PCs. As a result, some players are wondering how to get a refund for their purchase of Cyberpunk 2077 (physical or digital). Here’s what you need to know.
How to Get a Refund of Cyberpunk 2077
Steam accepts all refund requests for games that meet the following two criteria. First, that the game has been played for less than two hours. Second, that the refund was requested within 14 days of the purchase.
You can submit a refund request even if you don’t meet both of those criteria, it’s just not 100% that you’ll be able to get it. We would suggest explaining your case and trying to use CD Projekt Red’s own statements to help your chances.
PS4 & Xbox One Digital Purchase Refund
Let’s start with requesting a refund for Cyberpunk 2077 on PS4 (or PS5 for that matter). Sony, normally, has a pretty strict refund policy when it comes to digital purchases.
The rule is that if you purchase a game you have 14 days to request a refund, if you start downloading or streaming it though, you can no longer get your money back.
That said, Sony does have an exception for “if the content is faulty.” CD Projekt Red themselves are suggesting that you request a refund if you’re unhappy with the game. Once again, if you link their statement to your request (which you can make here), you may be able to have a shot of convincing Sony.
Let us know if you have any luck with that down below in the comments.
To get a refund on the Xbox One (or Xbox Series X/S), the process is very similar to Sony’s in that it is not as generous as Steam’s policy.
You’ll need to visit this page here, click the link to start a refund request, and then cross your fingers. According to Microsoft, they don’t generally accept refund requests after 14 days, and there’s no guarantee that you will get a refund even if you are within 14 days. Once again, make sure you link CD Projekt Red’s statement to help bolster your case.
How to Get a Refund for a Physical Copy of Cyberpunk 2077
This one is a bit trickier. To get a refund of a physical copy of Cyberpunk 2077, regardless of platform, your first step should be to see if you can convince whoever sold you the game to give you a full refund.
You may be eligible depending on their store policy to get all of your money back. However, a lot of popular retailers, such as GameStop, may not offer you a full refund on a brand new game after you’ve opened it up. Preowned sales, however, are a bit more forgiving if you are within a certain time period. Definitely call your store up and see what they say.
If you can’t get a full refund on your physical copy of Cyberpunk 2077, CD Projekt Red is offering some kind of direct refund policy.
It’s a bit ambiguous, and we have no idea if it will work out for you, but here is what they have said on the matter:
For boxed versions, please first try to get a refund at the store where you bought the game. Should this not be possible, please contact us at [email protected] and we will do our best to help you. Starting from today, you can contact us for a week up until December 21st, 2020.
If this is the route you want to go, we suggest starting right away because you only have a week.
That’s all you need to know about how to get a refund of Cyberpunk 2077. Head over to our guide wiki for more tips and tricks, or check out more of our coverage on the game below.
- You Can Now Mod Cyberpunk 2077 & Play Through With a Full Party of Companions
- Cyberpunk 2077 Devs Commit to Improving The Game; Next-Gen Update Coming in Second Half of 2021
- Here’s How Big Cyberpunk 2077’s Map Is (Measured)
- Cyberpunk 2077 Guide Wiki
- Cyberpunk 2077 Support To Be Monitored by Polish Consumer Protection Agency