Customization
One area where Destiny sorely lacked was in customization. There were lots of armors and weapons, but not many were in demand. When it came down to it, most players (especially higher leveled ones) equipped the same thing, only in a different color. The game’s loot system didn’t really allow for anything else.
Customization may not be a big deal for everyone, but it’s certainly something that helps to add to the fun of any RPG. You’d be hard pressed to find a game that doesn’t boast it as one of its features, and The Division is no different.
What makes customization so special in The Division is that it visibly shows. Customize a gun, and every single attachment can be seen hanging on your back or from your holster.
If you feel the need to change your clothes, go right ahead and take back the city in the finest winter chic. Clothing itself contribute to your carry capacity and is completely separate from your armor (which also shows over and under your clothing). You can really deck out your Agent to be unique both in weaponry and wear.
It’s a nice touch to the open world and it allows you to make your mark, even if it’s just to have someone pass by with even nicer clothes.