Since Destiny 2’s launch on PC earlier this week, players have been reportedly banned from the game without any response from Bungie or the game itself as to why. Bungie has written a blog post today explaining how the bans work and reasons behind them.
According to Bungie, approximately 400 PC players were banned yesterday and only applied to those who were “using tools that pose a threat to the shared ecosystem of the game.” The company wrote it has not and will not ban players from using “overlays or performance tools, including Discord, Xsplit, OBS, RTSS, etc.” with a link on more information about third-party applications.
Bungie noted that Destiny 2 cannot automatically ban players. Only the studio has the power to ban after a “manual investigation,” and will be overturning four bans issued during the game’s beta.
Despite the response, players have taken to various Reddit threads and the Bungie Support forums with stories about how they were banned. Some reported bans happening sometime after completing the first mission, or after multiple crashes and disconnects. Others listed their hardware specs and software, with one person claiming to have been banned with only the Blizzard Battle.net app and Destiny 2 installed on a fresh Windows 10 computer.
Update: Bungie has updated the blog post hours after the initial article and wrote, “As part of our ban review process, we have identified a group of players who were banned in error. Those players have been unbanned.” The studio did not say how many bans were revoked, but that this specific group was not related to using third-party applications alongside Destiny 2.
“We will continue to review the process we use to ensure a fun and fair game,” Bungie wrote.