The Division players have been finding themselves locked out of their accounts – and it seems to be because of a high-end backpack in the game.
Players have taken to Reddit to report the issue, which begins with them crafting a high-end backpack. The backpack shortly disappears, and is then followed by the players being locked out of their accounts.
Reddit user Bloodborne333 posted on The Division’s subreddit, calling out developer Massive over the lack of help players have received in regards to this game-breaking bug, saying: “We have posted countless times for over a week now in the tech support forums, we have called and talked to customer support who have been useless and no help at all.”
Luckily, it would appear that their pleas have been noticed – Ubisoft’s community manager, Natchai Stappers posted to Ubisoft’s own official forums, asking affected players to fill out a number of criteria, including which platform they are playing on.
If you have been effected by the lock, it seems like the best course of action is to visit the forums and fill out the criteria in order to help Ubisoft fix the problem.