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How to Refund a Game on Steam

How to Refund a Game on Steam

Unfortunately, not all games are created equal. Sometimes you’ll pour hundreds of hours into a title and thoroughly enjoy every last second. Others, you boot up for 30 minutes, realize it’s not what it was cracked up to be, and are left regretting that hard-earned cash you dropped on it. That’s why Steam started allowing players to refund a game that they weren’t happy with, although there are some conditions to this offer.

First, let’s get the important part out of the way. You can only refund a game on Steam if it was purchased within the past 14 days and you’ve played it for less than two hours. Player two and a half hours? Fresh outta luck.


Now that you’ve done this, you’ll first want to make your way to the Steam help page and log into your account. Once you’ve done this, you want to go ahead and select ‘A Purchase’ from the “What do you need help with?” options. You’ll now be greeted with a page that brings up every game eligible for a refund on Steam. If one doesn’t appear, for one reason or another, it doesn’t fit the refund criteria. Go ahead and select the game you want a refund for.

You’ll now need to pick whether you’re after a refund because you simply bought it by accident, or because of a gameplay or technical issue. Fill out and submit the request form, providing as much detail as possible in order to give your request a better chance of being approved. Hit ‘Submit Request’ at the bottom of the page and you’ll then receive an email to confirm that the request was received.

As long as you have solid ground for requesting a refund on Steam, you’ll more than likely have your request approved. However, it’s worth keeping in mind that a request does not necessarily guarantee that you’ll get your money back.

That’s all you need to know to refund a game on Steam. For more helpful video game guides, be sure to search for Twinfinite.

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