Batman: Arkham Knight Extends Refund Window Due to PC Issues

Batman and Steam still don’t get along.

Batman: Arkham Knight recently returned to Steam thanks to a hefty patch meant to fix its performance issues. The patch hasn’t completely solved the game’s issues, leaving players with framerate stutters and poor graphics. In response, Warner Bros. is offering full refunds for the game until 2016.

An update on the Batman: Arkham Knight Steam community acknowledges the game’s ongoing performance issues and the new refund plan.

We worked hard to get the game to live up to the standard you deserve but understand that many of you are still experiencing issues.

Until the end of 2015, we will be offering a full refund on Batman: Arkham Knight PC, regardless of how long you have played the product. You can also return the Season Pass along with the main game (but not separately). For those of you that hold onto the game, we are going to continue to address the issues that we can fix and talk to you about the issues that we cannot fix.

Digital Foundry compared Batman: Arkham Knight’s performance before and after October’s patch. They found that only players with 4GB graphics cards could get visuals comparable to the game’s console versions. The game also has trouble keeping a consistent framerate depending on which graphics card is used.

The new refund policy for Batman: Arkham Knight is much more generous than the normal Steam refund policy, allowing users to get their money back regardless of playtime. Players who waited to play Arkham Knight on PC might have to take the offer, as some issues with the game cannot be fixed.

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